CPR, AED, and First Aid Course Guide
American Red Cross
Blended Format - Public Class
Overview
CPR, AED, and First Aid Course Guide Overview
How to use this course guide
This CPR, AED, and First Aid Course Guide was designed to walk you through each step of the process of your order. Each step in the guide below is expandable, with complete instructions and additional resources along the way.
Which courses does this guide apply to?
This course guide applies to American Red Cross CPR, AED, and First Aid Blended Format classes that are open to the public.
(Applies to the checked price tiers below)
- Tier 1 (SKU: ARCFCA-BLDT1)
- Tier 2 (SKU: ARCFCA-BLDT2)
- Tier 3 (SKU: ARCFCA-BLDT3)
- Tier 4 (SKU: ARCFCA-BLDT4)
Support Tickets
If you are having a problem with your order that is not addressed in this CPR, AED, and First Aid Course Guide, please submit a support ticket below. Once your support ticket is submitted, it will be added to your order and promptly addressed. We cannot close the order until all support tickets are resolved, which ensures that all issues are addressed for your order.
Got Questions?
If there are any questions that you have in following the CPR, AED, and First Aid Course Guide, please do not hesitate to contact us, we are happy to help! It is our priority to provide the best experience possible for all of our customers.
CPR, AED, and First Aid Course Guide
Step-by-Step Instructions from Booking to eCard
Please follow these steps in order.
Step 1: Booking and Payment
Step 1
Booking and Payment
After booking for the in-person skills session is complete, you will receive an invoice from Quickbooks. Please pay the invoice within 48 hours of booking. Please note the Project Number on the invoice, you will need this number to submit a roster in the next step.
Deadline
Payment is due 48 hours after booking
Step 2: Receive eCourse
Step 2
Receive eCourse
After submitting the Roster, each participant will receive an email inviting them to complete the American Heart Association Basic Life Support eCourse with the subject line “AHA Course Assignment on eLearning.Heart.org”.
This email will instruct each participant click on a hyperlink to enroll in the eCourse, which will direct them to the AHA eLearning website.
If a participant has not received an email within 48 hours of submitting the Roster form, or is having issues accessing their eCourse, please contact us via email at [email protected] and submit a support ticket below.
Notice
If a participant has not received an email within 48 hours of submitting the Roster form, please submit a support ticket.
Step 3: Complete eCourse
Step 3
Complete eCourse
Each participant must complete the eCourse at least 72 hours before the scheduled Course Start Time for the in-person skills session. To meet American Heart Association requirements, all students must complete the eCourse before completing the in-person skills session. Failure to complete the eCourse before the skills session will result in rescheduling and additional fees.
Deadline
eCourse completion is due 72 hours before the Course Start Time for the in-person skills session.
Step 4: Submit Participant Sign-in and Agreement Form
Step 4
Submit Participant Sign-in and Agreement Form
All participants are required to independently submit the Participant Sign-in and Agreement Form before the in-person skills session. This may be completed before class begins, please arrive with enough time to complete before the Course Start Time, or independently at your convenience.
Deadline
Participant Sign-in and Agreement Form submission is due by in-person skills session start time.
Step 5: Complete Skill Session
Step 5
Complete Skill Session
Participants complete the in-person skills session. Participants must arrive on time and complete the entire skills session to receive an eCard. Arriving late or leaving early will result in rescheduling and additional fees.
Important
Participants must arrive on time and complete the entire skills session to receive an eCard.
Step 6: Receive eCard
Step 5
Receive eCard
After successfully completing the in-person skills session, each participant will receive an email confirming their eCard is ready. If a participant has not received their eCard within 7 days of the in-person skills session, please submit a support ticket.
Notice
If a participant has not received their eCard within 7 days of the in-person skills session, please submit a support ticket.